Privacy Policy

About this policy

This policy explains how Canterbury-Bankstown Tree Permit Services handles personal information collected through this website and in the course of providing arboricultural services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We only collect information that is reasonably necessary to respond to your enquiry and to provide the services you ask for. This generally includes:

• your name, phone number and email address;
• the suburb or property address relevant to your enquiry;
• the service you are asking about and any details you provide about the tree or project;
• documents you choose to send us, such as plans, surveys, Council correspondence and photographs;
• technical information collected automatically by our analytics provider, described below.

How we use your information

We use the information you provide to identify the appropriate arboricultural assessment, prepare a quote, arrange a site attendance, produce and deliver reports, respond to Council requests relating to your matter, and keep records of the work we have carried out. We do not sell personal information.

Website analytics and cookies

This website uses Google Analytics to understand how visitors use the site. Google Analytics sets cookies and may collect information such as your approximate location, the pages you view, the time spent on the site, the referring website and general device and browser information. This information is used in aggregate to improve the website. You can block or delete cookies through your browser settings, and you can opt out of Google Analytics using the browser add-on provided by Google.

Enquiry form submissions

Information submitted through the enquiry form on this website is transmitted to us by email through a third-party form-handling service so we can respond to your enquiry. Only the fields shown on the form are collected. Please do not send sensitive information through the form.

Disclosure

We may disclose your information where it is necessary to provide the service you have asked for, for example to Canterbury-Bankstown Council in connection with an application relating to your property, to contractors engaged to carry out approved tree work, or to our service providers who host our website, email and form handling. We may also disclose information where required or authorised by law.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee the security of information sent to us electronically.

Access and correction

You may ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable period.

Third-party websites

This website links to external sites, including Canterbury-Bankstown Council pages and the website of our parent company. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

Complaints

If you believe we have mishandled your personal information, contact us using the details below and we will investigate. If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time. The current version will always appear on this page, with the date it was last updated shown at the top.

Contact us

Phone 0494 077 630 or email .